General

1. Terms: You agree to the terms and conditions herein and acknowledge the completion and acceptance of the repair services or sales as outlined.
2. Assessments and Repairs: All devices will be assessed at the rate determined per project. We do assessments of all devices, even if prior assessments have been done. We have to determine the fault on our side and confirm it before proceeding with the repair or replacement of parts. Assessments are payable upfront. Average rates are from R150 – R550, depending on the device. Assessments are non-refundable.
3. Proof of Warranty: This invoice serves as your proof of warranty for the repair services rendered or any products purchased. Keep it in a safe place and present it for any warranty claims.
4. Warranty Terms for services rendered: Repairs come with a 30-day money-back warranty, excluding liquid, power surge, lightning, insect, user damage, or any other form of accidental damage.
5. Warranty Terms for products ordered: as stipulated per product.
6. Payment Terms: Full payment is required upon receipt of this invoice. No gaming console, computer or new sales order will be released until the payment reflects in our account.
7. Unclaimed Consoles, Computers and equipment: Items unclaimed within 30 days from the date of repair/inspection will be electronically recycled or sold to defray our costs unless prior arrangements are made.
8. Data Loss: We are not responsible for any data loss that may have occurred during repair. Ensure to back up your data before sending your console or computer in for repair.
9. Liability: Our liability for any damage or loss related to the repair services provided is limited to the cost of the service. We are not liable for any indirect, incidental, or consequential damages.
10. Amendments: We reserve the right to modify these terms and conditions at any time. Changes will be communicated via updated invoice terms and via our website.
11. Contact: For inquiries, clarifications, or disputes, contact our representative at info@geeksters.co.za
12. Legal Compliance: These terms and conditions comply with the applicable laws and regulations. Any disputes arising from this invoice will be resolved in the jurisdiction of Gauteng.
13. Acknowledgement: You acknowledge and agree to be bound by these terms and conditions set out herein. Orders are payable upfront.
14. Order details: Orders will only be placed once payment reflects in our account.
15. Delivery Times: Delivery Times for Local orders: 1-10 Business days. Delivery Times for specialized orders: 11-30 Business days. Delivery Times for Overseas orders: 3-6 weeks (depending on customs clearance).
16. Courier Company: We use ‘The Courier Guy’ for shipping. Waybill details are available upon request.

Data Loss

1. Introduction

These Data Loss Terms and Conditions (“Terms”) apply to all services provided by Geekster IT Solutions (Pty) Ltd, hereinafter referred to as the “Company” that involve the possibility of data loss, including but not limited to computer repair, data recovery, and system upgrades.

These Terms are intended to clarify the Company’s responsibilities and limitations regarding data loss while providing such services.

2. Data Backup and Responsibility Client Responsibility:

It is the client’s sole responsibility to back up all important data before submitting their device for any service that may involve data loss. The Company strongly recommends creating regular data backups to protect against unexpected hardware failures, software malfunctions, or accidental deletions.

Company Responsibility:

While the Company takes reasonable precautions to minimise the risk of data loss during service, it cannot guarantee complete data recovery in all cases.

The Company will not be held responsible for any data loss that occurs due to:

Existing data corruption or damage:

The Company is not responsible for recovering data that is already corrupted or damaged before service is rendered.

Physical damage to the device:

The Company cannot guarantee data recovery if the device is physically damaged beyond repair.

Force majeure events:

The Company will not be liable for data loss due to events beyond its reasonable control, such as natural disasters, power outages, or acts of terrorism.

3. Data Recovery Services Data recovery is not guaranteed:

The Company will make commercially reasonable efforts to recover data, but success is not guaranteed. The Company will not be held responsible for any data that cannot be recovered.

Data recovery fees:

Data recovery services are subject to separate fees and may not be included in the initial service cost.

Client approval for data recovery:

The Company will obtain client approval before proceeding with any data recovery attempts that involve additional costs or risks.

4. Data Security and Confidentiality

The Company will take appropriate measures to protect the security and confidentiality of client data during service. However, the Company cannot guarantee complete security against unauthorised access. The Company will not access or disclose client data without prior consent, except as necessary to provide the requested service or as required by law.

5. Limitation of Liability

The Company’s total liability for any data loss claim under these Terms will not exceed the amount paid by the client for the specific service that resulted in the data loss. The Company will not be liable for consequential, indirect, or incidental damages arising from data loss.

6. Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration under the rules of the laws of South Africa.

7. Entire Agreement

These Terms constitute the entire agreement between the client and the Company regarding data loss. Any prior or contemporaneous communications or agreements are superseded by these Terms.

8. Governing Law and Severability

These Terms will be governed by and construed under the laws of South Africa. If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck, and the remaining provisions will remain in full force and effect.

9. Amendments

The Company reserves the right to amend these Terms at any time by posting the revised Terms on its website. The revised Terms will be effective immediately upon posting.

Refunds

1. Eligibility for Refunds

• Refunds are applicable only for eligible products and services purchased directly from Geekster IT Solutions.
• The following conditions must be met for a refund request to be considered:
  • The product or service is defective, damaged, or not as described.
  • The customer reports the issue within 30 days of the purchase date.

2. Refund Process

• Customers seeking a refund should follow these steps:
• Contact our customer support team via email or phone.
• Provide details about the product or service, including the order number and reason for the refund request.
• Our team will assess the situation and determine eligibility for a refund.
• If approved, the refund will be processed within 7 business days.

3. Refund Methods

• Refunds will be issued using the same payment method used for the original purchase.
• If the original payment method is no longer valid, alternative arrangements will be made.

4. Non-Refundable Items/reasons

• The following items are non-refundable:
  • Software licenses (unless explicitly stated otherwise)
  • Consumable items (e.g., printer ink, toner cartridges)
  • Custom-built computers or personalized configurations.
  • Services provided (e.g., diagnostics, assessment fees, data recovery, software installation, any repairs)
  • Change of mind after product has been purchased.

5. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
• Geekster IT Solutions will provide return shipping labels for eligible cases.

6. Exceptions

• Refunds may be denied in the following situations:
  • Products damaged due to customer misuse or negligence.
  • Services rendered as requested by the customer.
  • Products with missing or altered serial numbers.

7.  Shipping and delivery ETA’s changed or delayed

Please note: Shipping and delivery ETA’s change all the time. Geekster IT Solutions do not take any responsibility for our supplier’s delays, as we are not in control of port delays, customs delays and so forth. We can not issue refunds on products that are still in the process of being delivered. Once you’ve received your order, and you choose to cancel it and request a refund, please send an email to info@geeksters.co.za, and we’ll gladly do so for you. This only applies to overseas and special orders.

8. Contact Information

• For refund inquiries or to initiate a refund request, please contact our customer support team:
  • Email: info@geeksters.co.za
  • Phone: 066-105-5699

Please note that these terms and conditions are subject to change, and customers are encouraged to review them periodically. If you have any further questions, feel free to reach out to our customer support.

9. Website Design Services

9.1 Scope of Services

• Geeksters will design, develop and deploy (“Services”) a multi-page website for the Client in accordance with the agreed Project brief, functional specifications and style guide.
• Deliverables include wireframes, design mockups, working prototype, content integration, responsive layout, basic SEO setup and one production release.

9.2 Project Timeline & Milestones

• A preliminary project schedule with key milestones (e.g. concept, design approval, development, user acceptance testing, launch) will be provided within 5 business days of deposit receipt.
• Geeksters will use commercially reasonable efforts to meet milestone dates. Any delay caused by Client’s late feedback or missing assets may extend the overall timeline.

9.3 Fees & Payment Terms

• Deposit: 50% of the total Project fee, payable upon contract signing. Services commence only once the deposit clears.
• Balance: Remaining 50% due in full upon final delivery and before transfer of source files, CMS access or DNS configuration.
• Late Payment: Overdue amounts accrue interest at 1.5% per month (or maximum permitted by law), and Geeksters may suspend work until payment is made.

9.4 Change Requests

• Client may request changes in writing. Minor revisions (up to 3 rounds of design tweaks) are included.
• Substantial scope changes (new pages, features or functionality) will require a separate change order with additional fees and adjusted timeline.

9.5 Client Responsibilities

• Provide all text, images, logos, branding guidelines and access credentials promptly.
• Review and approve deliverables within 5 business days. Lack of feedback is deemed approval.
• Ensure all Client-supplied content does not infringe any third-party IP rights.

9.6 Intellectual Property Rights

• Upon receipt of final payment, Geeksters assigns all exclusive rights, title and interest in the final website code, graphics and text to the Client.
• Geeksters retains a non-exclusive, worldwide, royalty-free license to showcase the work in its portfolio and marketing materials.
• Third-party assets (e.g. stock images, fonts, plugins) are subject to their own licenses; Client is responsible for any additional license fees.

9.7 Warranties & Support

• Geeksters warrants that, for 30 days post-launch, the website will function as per the approved specifications. Geeksters will remedy any bugs at no extra cost.
• Ongoing maintenance, feature enhancements or hosting support are not included; a separate support agreement can be negotiated.

9.8 Limitation of Liability

• To the fullest extent permitted by law, Geeksters’ total liability under this Section 9 shall not exceed the total fees paid by the Client for the Services.
• Geeksters shall not be liable for any loss of data, profits, business interruption or indirect, incidental or consequential damages.

9.9 Termination & Refunds

• Client Termination: Client may terminate at any time by written notice. The initial deposit is non-refundable and covers work performed to date.
• Geeksters Termination: Geeksters may terminate if Client materially breaches these terms (e.g. non-payment, abusive conduct). In such event, Geeksters retains the deposit and may invoice for any additional work completed.

9.10 Confidentiality

• Both parties agree to keep each other’s proprietary information confidential and to use it only for project purposes.

9.11 Governing Law & Dispute Resolution

• These Website Design Services terms are governed by the laws of South Africa.
• Any dispute arising hereunder shall be referred to mediation before either party may institute formal legal proceedings.

Geekster IT Solutions: Geekster VIP Club Membership Terms and Conditions

1. Membership:

• Membership in the Geekster VIP Club Membership is available to individuals who sign up and pay the monthly subscription fee of R99p/m for the basic membership or the premium tier membership for R299p/m.
• If you sign up for a 12-month subscription, you’ll receive 20% discount on your subscription.
• Membership benefits are valid for the specified subscription period, 30 days from the date payment has been received.
• Membership is valid for one month from the date of sign-up and automatic renewal is enabled unless cancelled.

2. Priority Repair Service:

• VIP Club members will receive priority scheduling for repairs and troubleshooting.
• This means faster turnaround times and reduced wait times for services.

• Subscribers receive 1 x FREE Maintenance Service p/m

3. Exclusive Discounts & Promotions:

• VIP Club members will receive a 10% discount on basic tier, and 30%-40% discount on all repair services, accessories, and new tech products purchased from Geekster IT Solutions.
• Discounts cannot be combined with other offers or promotions and only applies to specified products. Contact us for a quotation for your special discount applied.

4. Gaming Perks:

• VIP Club members will get access to exclusive gaming content, including:
  • The list of exclusive gaming content will change monthly, kindly send us an email to enquire about the current rotation of content available, 10% discount on all games, early access to new titles]
• The specific gaming perks may change from time to time.

5. Tech Support Hotline 066-105-5699:

• VIP Club members have direct access to a dedicated tech support hotline for troubleshooting and advice.
• The hotline is available from 9 AM to 6 PM daily to VIP Members.

6. Monthly Tech Tips & Updates:

• VIP Club members will receive a monthly newsletter with tech tips, industry news, and product recommendations.

7. Cancellation:

• Membership can be cancelled at any time by cancelling the payment on your card or emailing us for assistance and confirmation.
• Cancellation will take effect at the end of the current billing cycle.

8. Refund Policy:

• Refunds for the monthly subscription fee are not provided unless the membership is cancelled due to a service failure or breach of contract by Geekster IT Solutions.

9. Changes to Terms:

• Geekster IT Solutions reserves the right to modify or amend these terms and conditions at any time. Changes will be effective upon posting on the Geekster IT Solutions website.

10. Payments:

• You can sign up for a subscription on our website www.geeksters.co.za – If you’re unable to make payment via card, payments are to be made into Geekster IT Solutions bank account on the 1st day of every month, using the details: Geekster IT Solutions Pty Ltd, Standard Bank, Account no 10148457256 Current Account, Branch 051001. Proof of payment info@geeksters.co.za

11. Governing Law:

• These terms and conditions are governed by and construed in accordance with the laws of South Africa.

By signing up for the Geekster VIP Club Membership, you agree to these terms and conditions.

Geekster IT Solutions

Website: www.geeksters.co.za

Email: info@geeksters.co.za

Tel: 066-105-5699

Terms and Conditions Amended 02/12/2024