Refund and Returns Policy

1. Refunds
2. Eligibility for Refunds
3. Refunds are applicable only for eligible products and services purchased directly from Geekster IT Solutions.
4. The following conditions must be met for a refund request to be considered:
   • The product or service is defective, damaged, or not as described.
   • The customer reports the issue within 30 days of the purchase date.
5. Refund Process
6. Customers seeking a refund should follow these steps:
7. Contact our customer support team via email or phone.
8. Provide details about the product or service, including the order number and reason for the refund request.
9. Our team will assess the situation and determine eligibility for a refund.
10. If approved, the refund will be processed within 7 business days.
11. Refund Methods
12. Refunds will be issued using the same payment method used for the original purchase.
13. If the original payment method is no longer valid, alternative arrangements will be made.
14. Non-Refundable Items/reasons
15. The following items are non-refundable:
    • Software licenses (unless explicitly stated otherwise)
    • Consumable items (e.g., printer ink, toner cartridges)
    • Custom-built computers or personalized configurations.
    • Services provided (e.g., diagnostics, assessment fees, data recovery, software installation, any repairs)
    • Change of mind after product has been purchased.
16. Return Shipping
17. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
18. Geekster IT Solutions will provide return shipping labels for eligible cases.
19. Exceptions
20. Refunds may be denied in the following situations:
    • Products damaged due to customer misuse or negligence.
    • Services rendered as requested by the customer.
    • Products with missing or altered serial numbers.
21. 7.  Shipping and delivery ETA’s changed or delayed
22. Please note: Shipping and delivery ETA’s change all the time. Geekster IT Solutions do not take any responsibility for our supplier’s delays, as we are not in control of port delays, customs delays and so forth. We can not issue refunds on products that are still in the process of being delivered. Once you’ve received your order, and you choose to cancel it and request a refund, please send an email to info@geeksters.co.za, and we’ll gladly do so for you. This only applies to overseas and special orders.
23. 8. Contact Information
24. For refund inquiries or to initiate a refund request, please contact our customer support team:
    • Email: info@geeksters.co.za
    • Phone: 066-105-5699
25. Please note that these terms and conditions are subject to change, and customers are encouraged to review them periodically. If you have any further questions, feel free to reach out to our customer support.

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Please note that these terms and conditions are subject to change, and customers are encouraged to review them periodically. If you have any further questions, feel free to reach out to our customer support.

To return your product, you should mail your product to: 32 Ewelme Road, Henley on Klip, Meyerton, Gauteng, 1961, ZA.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.