Privacy Policy
Privacy Policy for Geekster IT Solutions
Effective Date: October 30, 2024
Geekster IT Solutions (“us”, “we”, or “our”) operates www.geeksters.co.za (the “Site”) and provides IT services and products to clients. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.
Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Company details
- Cookies and Usage Data
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Geekster IT Solutions uses the collected data for various purposes:
- To provide and maintain the Service
- To issue quotation and invoices
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
Legal Basis for Processing Personal Data Under the Protection of Personal Information Act 4 of 2013 | POPIA
Geekster IT Solutions’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Geekster IT Solutions may process your Personal Data because:
- We need to perform a contract with you
- We need to repair your smart device
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes
- To comply with the law
Retention of Data
Geekster IT Solutions will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Geekster IT Solutions will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Geekster IT Solutions will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
Geekster IT Solutions may disclose your Personal Data in the good faith belief that such action is necessary:
- To comply with a legal obligation
- To protect and defend the rights or property of Geekster IT Solutions
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Sharing of Data
We will not share your personal data with any third parties outside of the situations outlined in this Privacy Policy, such as with our trusted service providers who assist us in operating our website and providing our services to you.
Trusted Partners
Our business’s trusted partners are external entities that we rely on to support our operations, achieve goals, and provide value to you, our customers. These partners are considered “trusted” because they demonstrate:
1. Reliability and Integrity:
- Consistent performance: They deliver on their promises and meet agreed-upon expectations consistently.
- Strong ethics: They operate with honesty, transparency, and fairness.
- Data security: They prioritize the security of any data shared with them.
2. Shared Values and Goals:
- Alignment: They understand and support our business objectives and mission.
- Collaboration: They work closely with us, fostering open communication and mutual respect.
- Long-term vision: They are invested in the success of the partnership and its potential for growth.
3. Expertise and Value:
- Specialized skills: They bring valuable knowledge and experience in areas where our business may lack internal resources.
- Efficiency: They help optimize processes and improve performance.
- Innovation: They contribute new ideas and perspectives that can drive growth.
Trusted Partners:
- Technology providers: Companies that provide essential software, hardware, or cloud services (e.g., Microsoft, Google).
- Logistics and supply chain partners: Organizations that handle shipping, warehousing, and distribution of goods. (The Courier Guy)
- Marketing and PR agencies: Firms that assist with branding, advertising, and public relations efforts. (Google, Zoho)
- Financial institutions: Banks, lenders, and investors that provide financial support. (Standard Bank, Tymebank)
- Legal and consulting firms: Experts who offer legal advice, strategic guidance, and specialized expertise.
Third Parties
In the context of this privacy policy, a “third party” refers to any individual, organization, or entity that is not:
- We (the company): Geekster IT Solutions, including our employees and authorized representatives acting our your behalf.
- The individual user: The person whose personal data we collect and process.
Essentially, a third party is any external entity that is not directly involved in the agreement or transaction between us, the company, and you, the user.
Here are some third parties we interact with:
- Service providers: Companies that help with payment processing (Paystack, Yoco), email marketing (Zoho), cloud storage (Microsoft, Google Cloud), or data analytics (Google).
- Business partners: Organizations we collaborate with to offer joint products or services (Syntech and Esquire).
- Advertisers: If we display ads on our website or app, the ad networks and advertisers would be considered third parties (TikTok, YouTube, Google, Facebook, Instagram).
- Government agencies: In cases where we are legally required to disclose data (South African Government https://www.gov.za ).
Your Data Protection Rights Under Protection of Personal Information Act 4 of 2013 | POPIA
If you are a resident of South Africa, you have certain data protection rights. Geekster IT Solutions aims to take all known reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
Information Officer Contact Details: Maria Dorethea Boele thea@geeksters.co.za Tel 0661469850
Where the act can be accessed -> Protection of Personal Information Act 4 of 2013 | POPIA – https://bepopiacompliant.co.za/popia/act/index.php